man tiger-vpn

Help, FAQ & contact · response within 1–2 business days

// need a human?

Reach us using the contact options below — include your device model, iOS version, and what happened. If it's about a payment, include the date and pass type (we never need your card number).

$ how passes work

  1) pick a country         →  e.g. United States · NYC
  2) pick a pass            →  $0.99/1h · $2.99/24h · $5.99/7d · $8.99/30d
  3) pay in seconds          →  no account needed
  4) tap connect            →  PROTECTED · live timer starts
  5) running low? extend    →  +1 hour · $0.99
  6) disconnect → clock pauses · used up → stops. nothing renews.
Does Tiger VPN auto-renew or subscribe me to anything?

No. Tiger only sells one-time time passes. There is no subscription and nothing renews — so there is nothing to cancel.

Do you keep logs of what I do?

No. We never record your browsing, DNS queries, or traffic contents. We keep only minimal data — your selected country, total bytes for the session, and timestamps — for billing and abuse prevention. See ~/privacy.

I bought a pass but it won't connect.

First, toggle Airplane Mode off/on or switch Wi-Fi ↔ cellular, then reopen the app and tap connect. If it still fails, try a different country. If a paid session can't be restored, contact us and we'll credit or refund the affected pass.

iOS is asking to "Allow VPN Configurations" — is that normal?

Yes. iOS requires your permission once to add the VPN profile so Tiger can create the secure tunnel. Tap Allow and confirm with Face ID / passcode. You can remove it anytime in Settings → General → VPN & Device Management.

Can I get a refund?

App Store purchases are refunded through Apple — request via reportaproblem.apple.com. If a session failed on our side, contact us and we'll make it right.

Which countries can I connect to?

20 countries across 33 cities — including the US, UK, Japan, Germany, Canada, France, Singapore and Australia. Servers spin up on demand, and we're adding more as we grow. Switch countries any time from the picker.

Will streaming / a specific website work?

A VPN changes your apparent location, but we can't guarantee any specific third-party service will allow access. See ~/terms §07.

Do I need an account?

No. You can use Tiger as a guest. Signing in (Apple, Google, email, or phone) is optional and just lets you carry passes across devices.

How do I delete my data?

Use the Privacy requests option in Contact below, from your account email (or with your guest ID), and we'll delete it. See your rights in ~/privacy §06.

$ contact

Pick the right inbox, tap Show email, and email us. We reply within 1–2 business days.

Operator: Inspired Technologies · 18 John St, Toronto, ON M5V 0E9, Canada